All transfers are supported by the gaining Provider you are using to transfer the domain. They control all the details and can accept payment for the service. They are listed in the transfer confirmation Email that was sent to the Administrative Contact. The domain login/password is never required to transfer a domain.
Tucows is a wholesale Registrar and does not deal with individual domains. We direct all questions to the gaining Provider you are using. The losing Provider is not involved in this process. It is not necessary to contact them unless the domain is locked.
To find your current Provider or Registrar, perform a WHOIS lookup on your domain name.
If your domain is with a Domain Provider and the Provider has enabled the Provider WHOIS Information you will see something similar to the following:
Registration Service Provider:
Example Provider, firstname.lastname@example.org
This company may be contacted for domain login/passwords,
DNS/Nameserver changes, and general domain support questions.
If the Provider WHOIS Information is not available, you can log in to the Domain Management Interface and click on the Provider Contact link.
If you don’t know who your Domain Provider is you can also use this this page.