Items in the Management and Passwords category

• How can I change my .UK domain to another Owner?

  Related Topics: .UK

  Detailed answer
   

  Nominet requires that changes in domain ownership be handled between the Registrant and Nominet directly. Your Domain Provider can assist the Registrant, but Tucows itself does not get involved with this process.

  More information about transfers and changes in ownership for .UK domains is available directly from Nominet.

   

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• Is there a maximum field length for contact information?

  Related Topics: .BIZ, .CC, .CN, .COM/NET, .DE, .INFO, .NAME, .ORG, .TV, .US, Internationalized Domain Names (IDN)

  Detailed answer
   

  Different types of domain have different restrictions for the lengths of fields like First Name, Last Name, Address and others.  You can test how many characters each field will hold by entering in different amounts of information until it produces an error, however it’s worth assuming the filed may not accept more than 49 characters. In the case of some types of domains, the maximum length of both the First Name and Last Name fields can not total more than 49 characters.

   

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• What if my password does not work?

  Detailed answer
   

  The password for a Domain Management Interface is case-sensitive. If you are getting authentication errors, copy and paste directly from the username and password email sent by your Provider.

  As well, do not enter WWW. as part of the domain name when attempting to log in.

   

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• Advanced Topic: What are Domain Profiles, and how do they work?

  Related Topics: Domain Profiles

  Detailed answer
   

  In order to speed up registrations and make managing domains easier, Tucows has a system called Domain Profiles.   A profile is simply a username and password associated with a domain or domains which gives access to a Web-based interface to manage these specific domains.

  When registering or transferring domains, instead of typing all the same information repeatedly, your Provider can use the profile of an existing Tucows-registered domain as template for the new registration.  The domain information (Administrative Contact, Billing Contact, Technical Contact, and name servers) for the two domains will be exactly the same.

  Domains that are created or transferred using the same profile information can be managed together in the Domain Management Interface.  This is where the domain, username and password combination are entered to gain secure access to a Domain Management Interface.  Here the end-user can change contact info for all domains in the same profile.  They can also easily switch between different domains using Manage Another Domain link.

  It is important to remember that anyone with the profile login information can change all info for all domains in the profile, including ownership.  Guard this information carefully!

   

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• How do I change contact information on my domain?

  Detailed answer
   

  Each link on the main screen of the Domain Management Interface corresponds to a listed contact (eg. Billing Contact or Administrative Contact) in the WHOIS output.   Click on the link to the contact you wish to update.  You will be presented with a page where you can edit the information in each field.

  Ensure the Administrative Contact email address is kept up to date.  This is the only way to recover a lost login/password.

  To change the Organization Name for .CA domains:

  .CA domains have a separate process involved to change the Organization Name.  Please see this page for specific information.

  To change ownership of .CO.UK or .ORG.UK domains:

  .UK domains have a separate process involved to change ownership.  Please see this page for specific information.

   

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• Advanced Topic: How do I break one domain out of a Grouped Domain Profile?

  Related Topics: Domain Profiles

  Detailed answer
   

  If you’d like to break a domain out of a profile, follow these steps:

  1. Log into a Domain Management Interface
  2. Click on the Manage Profile link
  3. Click on the Change Ownership of Domain (don’t worry, you won’t be changing actual ownership)
  4. Enter in a new username & password that will be used to access the domain
  5. Click on Change Owner

  The domain will now be separated out of the profile, and you can use the new login & password you entered to access the domain.

   

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• Advanced Topic: What is a Sub User? How can I create a Sub User?

  Detailed answer
   

  A Sub User in the Domain Management Interface is an additional login to your domain that you can create and grant limited access.   This is helpful if you’d like to give a login to your Web Host or ISP to manage your name servers/etc.

  To create a Sub User:

  1. Click on  Manage Profile
  2. Click on Create/Manage a Sub-User
  3. Select a username, password and choose what areas that this sub-user will be allowed to edit

  Sub-users are never allowed access to the “Manage Profile” section.

  There can only be a single sub-user per domain and a sub-user can only manage the domain it was created for, not the profile it is in (if it is part of a larger group profile of your domains).

   

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• Advanced Topic: How can I manage all my domains in a single profile?

  Related Topics: Domain Profiles

  Detailed answer
   

  You can manage all your domain in a Grouped Domain Profile.   If you have a number of domains with Tucows, and you want them to all show up in the Domain Management Interface in one place, follow these steps:

  Keep one of your domains in mind as the target domain.   The instructions below will group other domains together with the target domain into one “grouped profile” of domains.

  1. Log into the Domain Management Interface
  2. Click on the Manage Profile link
  3. Click on the Change Ownership of Domain (do not worry, you won’t be changing actual ownership)
  4. Enter in username and password of the target domain you want to add this domain to
  5. Enter the target domain name into Previously Registered Domain
  6. Put a checkmark on Move To Existing Profile
  7. Click on Change Owner

  You will now see near the top of the screen that you are managing two domain names. If the target domain was already part of a grouped domain profile, you will see all the domains that were in the profile originally, plus the new one you just added.

  Danger! Danger! Danger!

  Just a few words about the security of grouped domain profile.

  All domains in the profile will now have the same username & password.  If anyone gains access to the username/password, they will have access to all domains in the profile and have the ability to change ownership of the domain names.  Guard these access credentials carefully!

   

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• How do I change the Ownership of my domain name?

  Detailed answer
   

  You can simply give your username and password to the new owner and allow them to change the contact information using a Domain Management Interface. They should also move the domain into a separate profile with a unique username and password.

  To change the contact information:

  Log into a Domain Management Interface and click on the Organization link and update the information.

  You’ll also probably want to change the username/password to something different using the following method:

  1. Log into a Domain Management Interface
  2. Click on the Manage Profile link
  3. Click on Change Ownership of Domain
  4. Enter in a new username and password that will be used to access the domain
  5. Click on Change Owner

  If you have a grouped domain profile with multiple domains all grouped together, it is important to remember that anyone with the login information can change all the contacts/ownership information for all the domains in that profile. Ensure you move the domain out of the group profile first before giving the username/password to someone else.

   

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• Can I prevent my contact information from displaying in the WHOIS?

  Related Topics: WHOIS Privacy

  Detailed answer
   

  Generally all domain owners are required to have full and valid contact information listed in the WHOIS database.  This is part of the Registration Agreement and failure to do so can result in having your domain name deleted.

  Some domain types have the option to use a WHOIS Privacy feature.  Please speak to your Provider about this and if it is possible for your domain.

   

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• How do I get my username/password?

  Detailed answer
   
  For security reasons, Tucows will never send the domain login information to anyone. Only the Provider that handled registration and payment for your domain can email the login/password to the domain listed Administrative Contact or Owner Contact email address.

  If the Administrative Contact email address is no longer valid you will need to have this address updated in order to have the domain’s username and password sent to you.

  Providers are responsible for providing technical support to their customers for the domains they sell.  Normally, you should be able to locate your Provider by typing your domain name into our WHOIS lookup interface.  If you have used a another WHOIS lookup interface elsewhere it may not have shown you your Provider’s contact information, so please try ours.

  For security reasons, Tucows will never send the domain login information to anyone.  Only the Domain Provider that handled the registration and payment for your domain can email the username/password to the Administrative Contact or Owner Contact email address.

  If the Administrative Contact email address is no longer valid, you will need this address updated in order to have the domain’s username/password sent to you.

  Domain Providers are responsible for providing technical support to their customers for the domains they sell.  You can use this page to look up your Domain Provider.

   

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• When I attempt to log in to the Domain Management Interface I am redirected to another website? Why? What can I do there, and what is my username and password for that site?

  Detailed answer
   

  In the case of some domains, when you log into the Domain Management Interface you are sent to another website with a login page similar to this one:

  

  Alternative Login Screen

  You will need to login to this second website in order to make changes to your domain.

  Additionally, please note many of the instructions contained in this help system will not work within this new website, however the new website will contain its own help system to assist you once you are able to login to it.  Usually these are listed as “Help” and “FAQ” in the menu.

  If you recall what the website looked like where you purchased your domain (or last managed it) this is likely the very same website.  This website is managed by your Domain Provider and they can be contacted for support through pages within this new website.

  If you don’t recall your username and password for this new website, there is a link to have this information emailed to you.  This link is often labeled “Forgot your password or account information?”

   

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• What is the Domain Management Interface?

  Detailed answer
   

  You may modify your domain information using a Domain Management Interface.  In this interface you can edit your contact information for the domain, change DNS settings and other options.  With some domain names you can lock or unlock the domain name as well.

  You need your username and password to log in to the Domain Management Interface.  If you do not have the username and password for your domain name, you can obtain this information from the Provider you use.

  IMPORTANT: When I attempt to log in to the Domain Management Interface, why am I redirected to another website?

  The password is case-sensitive.  If you are get an authentication error, copy and paste the password directly from the email sent by your Domain Provider.  As well, do not include “WWW.” as part of the domain name when attempting to log in.

  If your Domain Provider does not have their own Domain Management Interface, you can use the generic Domain Management Interface located here.

  The Domain Management Interface looks similar to this:

  

  Domain Management Interface

  You can click the  Manage Your Domain link located at the top to return to this screen.  Below the Manage Your Domain link, you will see the domain name, when it expires, and whether a change is in progress.

  If you have more than one domain in this profile, you will see a link called: Manage Another Domain.  Click on the Manage Another Domain link to list the other domains that have been grouped together in a profile.

  You will be able to update the following:

  Manage Profile
  This is a section allows you to change Domain login and password information, create sub users, and group multiple domains into different profiles.

  Organization Contact
  This is information about the company or entity that owns the domain name you are managing.  You can change company information here.  This field is shown at the top of WHOIS lookups and is also called the Registrant field.

  NOTE: Nominet, the registry for *.UK domain names, does not allow Registrants to modify the Organization name in this section.  Accordingly, this section does not appear for *.UK names.  To modify the Organization name for your .UK domain please refer to your Nominet Registration Certificate.

  Admin Contact
  This is the only person allowed to make changes to the domain.  Ensure this email address is always kept up-to-date.

  Billing Contact
  This is the contact responsible for billing issues with regard to this domain’s registration.  All renewal information will be sent to this address.  The Billing Contact is not shown in the WHOIS database.

  Technical Contact
  This is the person who is usually responsible for Web hosting, mail, and other DNS issues.  However, unless they are granted access by the Administrative Contact, they have no authority to make any changes.  Sometimes this is your Provider’s contact information.

  Manage Name Servers
  This is where you modify the name server (DNS) information as well as create name server hosts based on the domain.

  Domain Extras
  This is the are that contains additional settings that is unique to your domain name type, for example, the domain Authorization Code (sometimes called an “EPP Key”), the forwarding email address for .NAME domains, and Nexus data for .US domains.

  Provider Contact
  This is information about the Domain Provider that is responsible for the domain name registration, and that is tasked with providing you technical and customer support for your domain name registration.

  Domain Locking
  This is the section which allows the domain to be ‘locked’ to prevent transfers and Name Server (also called DNS) changes.  By locking the domain, transfers will automatically be rejected, and name servers (DNS) cannot be modified.  If you are unable to change the Lock setting, contact your Domain Provider to have it changed.

   

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• How can I find my Domain Provider?

  Detailed answer
   

  Find Your Domain Provider

  Cancel Continue

  Contact your Domain Provider for issues regarding your domain name such as obtaining a username and password for making DNS changes, renewing your domain and obtaining its Authorization Code.

  If you can not contact your Domain Provider, please see this page.

   

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• How can I Lock or Unlock my domain name?

  Related Topics: Transfer of Expired Domains, Transfer to Another Domain Provider, Transfer to Another Domain Registrar

  Detailed answer
   
  Domain Locking is designed to prevent domains from being transferred without the Domain Owner’s express consent.  It also prevents nameserver (DNS) changes.

  If Domain Locking is enabled for your domain, you will need to **contact your Domain Provider to have them remove the lock.

  Your Provider is able to lock and unlock your domain.  Please contact them directly to make any changes.

  Domain locking is designed to prevent domains from being transferred without the Domain Owner’s express consent.  It also prevents name server (DNS) changes.

  Your Domain Provider can lock and unlock your domain.  Please contact them directly to make any changes.

  In some cases the option to lock and unlock a domain is within the Domain Extras section of the Domain Management Interface.

   

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