Items in the Disputes and Complaints category

• Registrant Rights and Responsibilities

  Detailed answer
   

  The Internet Corporation for Assigned Names and Numbers (ICANN) has created a document outlining the relationship between ICANN and a domain Registrar, as well as the rights and responsibilities that registrants have with their Registrar when they have a domain name registered through them.  The entire document can be found here.

   

   

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• Where do I send correspondence for a formal dispute? (UDRP or court papers)

  Detailed answer
   

  Please send any UDRP documents or court papers about disputes to disputes@opensrs.net.

   

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• I am unable to contact my Domain Name Provider

  Detailed answer
   

  Please use the form below to submit an email to the Tucows/OpenSRS Compliance Department if your Domain Provider has not been able to assist.

  The Tucows Compliance department’s mandate is to ensure that Tucows and its Provider network, remain compliant with the ICANN accreditation agreement.  Compliance will assist Registrants with non-technical matters.

  All fields are required to be filled in or the email will not be sent.

  Your Name (required)
  

  Your Working Email Address (required)
  

  Your domain name (required)
  

  Brief subject line of email (required)
  

  A brief summary of how your Domain Provider was unable to help you (required), and what you want to do with your domain name
  

  

   

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• What can I do about SPAM or “phishing” from a Tucows/OpenSRS registered domain?

  Related Topics: Invalid WHOIS Information

  Detailed answer
   

  Tucows has no control over this domain.

  We are not the legal owners of the domain, we are just the wholesale Registrar that the domain was purchased through using one of our Providers. The domain is not hosted on our network, nor do we provide bandwidth, web hosting, or email services for this domain. We cannot just delete domains that have objectionable words in them.

  If you wish to have the site shut down, you can try contacting their Internet Service Provider (ISP) directly, or the company the Internet Service Provider gets their own Internet connection from (often called their ‘upstream provider’).   You can look up the IP address that the SPAM was sent from using http://www.arin.net/ WHOIS to find who the IP Netblock (the batch of IP addresses assigned to a company) belongs to.  The site’s ISP may have rules governing the use of their service.

  You can also try contacting the domain owners listed as the Registrant of the domain name, or the Administrative Contact for the domain name.   Their full contact information is available by performing a WHOIS lookup using our WHOIS lookup utility

   

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• How can I reach your Compliance Department?

  Detailed answer
   

  Please use the form below to submit an email to the Tucows/OpenSRS Compliance Department.

  The Tucows Compliance department’s mandate is to ensure that Tucows and its Provider network, remain compliant with the ICANN accreditation agreement.  Compliance will assist Registrants with non-technical matters.

  Your Name (required)
  

  Your Email Address (required)
  

  Your domain name (required)
  

  The reason you're sending this email (required):
  Please Select ThisMy Reseller can't be contactedI have a legal dispute over a domain name registered to Tucows/OpenSRSOther

  Brief subject line of email (required)
  

  Your Message to the Compliance Department (required)
  

  

   

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• What can I do about Invalid WHOIS information?

  Related Topics: Invalid WHOIS Information

  Detailed answer
   

  If the WHOIS contact information of a domain to be invalid, please contact InterNIC.  InterNIC is part of  ICANN, who develops the regulations that govern the domain name system on the Internet.

   

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• What can I do about a stolen/transferred domain?

  Detailed answer
   

  All domain transfers must be approved by the Administrative Contact email address of the domain and many domains also require the Authorization Code to be entered at approval.  Please contact the Administrative Contact of the domain to verify the transfer.

  Please see the question: What if I’m not listed as the Owner of my domain?

   

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• What if I’m not listed as the Owner of my domain?

  Detailed answer
   

  If you dispute that the current listed owner (as verified by a WHOIS lookup is not the appropriate owner of the domain name, please review the ICANN UDRP process to dispute this.  We will honour decisions made in a competent jurisdiction.

   

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• What if I cannot contact my Domain Provider?

  Detailed answer
   
  If you have exhausted all attempts to contact your current Domain Provider regarding the renewal or the user name/password of your domain name, you can transfer your domain to a new Domain Provider.

  Please see this page to find another Provider to transfer your domain registration to so they can handle the administration of your domain name.

  You will need to confirm this transfer via an email sent to your Administrative Contact email address.

  If the Administrative Contact is out of date, you will first need to update it before you submit this transfer with your new Provider.

  Once the transfer is completed your domain will be renewed for a one year period, and you will be provided a new user name and password by your new Domain Provider.

  If you have exhausted all attempts to contact your current Domain Provider regarding the renewal or the user name/password of your domain name, you can transfer your domain to a new Domain Provider.

  After this transfer is done  the new Domain Provider can handle the administration of your domain name.

  You will need to confirm this transfer by acting on instructions contained in an email sent to the Administrative Contact email address on the domain name.

  Make sure the Administrative Contact email address is correct before you submit your transfer request.  See this page for information on how to update this address.   For many types of domain names you will also need the domain name’s Authorization Code (sometimes called an “EPP Key”) to approve the transfer.

  Once the transfer is completed, your domain name will be renewed for an additional one year period.  Your new Domain Provider will send you a new user name and password for your domain name.

  If your domain is locked and you must unlock it before you can to transfer the domain to a new Domain Provider,  contact the Tucows/OpenSRS Compliance Department for assistance.  You can also ask for your domain name Authorization Code.  It will only be sent to the Administrative Contact email address, so make sure it is up to date.

   

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• What do I do if my domain name is in REDEMPTION/PENDING DELETE and my Domain Provider is not contactable?

  Detailed answer
   

  Please use the form below to submit an email to the Tucows/OpenSRS Compliance Department if you have already attempted to obtain your domain in REDEMPTION or “PENDING DELETE” through your Domain Provider and they have not been able to assist.

  The Tucows Compliance department’s mandate is to ensure that Tucows and its Provider network, remain compliant with the ICANN accreditation agreement.  Compliance will assist Registrants with non-technical matters.

  Please contact your Domain Provider before contacting us regarding your domain name.

  All fields are required to be filled in or the email will not be sent.

  Your Name (required)
  

  Your Working Email Address (required)
  

  Your domain name in REDEMPTION or PENDING DELETE (required)
  

  A brief summary of how your Domain Provider was unable to help you (required)
  

  Brief subject line of email (required)
  

  Your Message to the Compliance Department (required)
  

  

   

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