How can I find my Domain Provider?

Find Your Domain Provider

Contact your Domain Provider for issues regarding your domain name such as obtaining a username and password for making DNS changes, renewing your domain and obtaining its Authorization Code.

If you can not contact your Domain Provider, please see this page.

Related Questions

• How do I get my username/password?

  Detailed answer
   
  For security reasons, Tucows will never send the domain login information to anyone. Only the Provider that handled registration and payment for your domain can email the login/password to the domain listed Administrative Contact or Owner Contact email address.

  If the Administrative Contact email address is no longer valid you will need to have this address updated in order to have the domain’s username and password sent to you.

  Providers are responsible for providing technical support to their customers for the domains they sell.  Normally, you should be able to locate your Provider by typing your domain name into our WHOIS lookup interface.  If you have used a another WHOIS lookup interface elsewhere it may not have shown you your Provider’s contact information, so please try ours.

  For security reasons, Tucows will never send the domain login information to anyone.  Only the Domain Provider that handled the registration and payment for your domain can email the username/password to the Administrative Contact or Owner Contact email address.

  If the Administrative Contact email address is no longer valid, you will need this address updated in order to have the domain’s username/password sent to you.

  Domain Providers are responsible for providing technical support to their customers for the domains they sell.  You can use this page to look up your Domain Provider.

   

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• Can I prevent my contact information from displaying in the WHOIS?

  Related Topics: WHOIS Privacy

  Detailed answer
   

  Generally all domain owners are required to have full and valid contact information listed in the WHOIS database.  This is part of the Registration Agreement and failure to do so can result in having your domain name deleted.

  Some domain types have the option to use a WHOIS Privacy feature.  Please speak to your Provider about this and if it is possible for your domain.

   

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• Advanced Topic: How can I manage all my domains in a single profile?

  Related Topics: Domain Profiles

  Detailed answer
   

  You can manage all your domain in a Grouped Domain Profile.   If you have a number of domains with Tucows, and you want them to all show up in the Domain Management Interface in one place, follow these steps:

  Keep one of your domains in mind as the target domain.   The instructions below will group other domains together with the target domain into one “grouped profile” of domains.

  1. Log into the Domain Management Interface
  2. Click on the Manage Profile link
  3. Click on the Change Ownership of Domain (do not worry, you won’t be changing actual ownership)
  4. Enter in username and password of the target domain you want to add this domain to
  5. Enter the target domain name into Previously Registered Domain
  6. Put a checkmark on Move To Existing Profile
  7. Click on Change Owner

  You will now see near the top of the screen that you are managing two domain names. If the target domain was already part of a grouped domain profile, you will see all the domains that were in the profile originally, plus the new one you just added.

  Danger! Danger! Danger!

  Just a few words about the security of grouped domain profile.

  All domains in the profile will now have the same username & password.  If anyone gains access to the username/password, they will have access to all domains in the profile and have the ability to change ownership of the domain names.  Guard these access credentials carefully!

   

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• Advanced Topic: What is a Sub User? How can I create a Sub User?

  Detailed answer
   

  A Sub User in the Domain Management Interface is an additional login to your domain that you can create and grant limited access.   This is helpful if you’d like to give a login to your Web Host or ISP to manage your name servers/etc.

  To create a Sub User:

  1. Click on  Manage Profile
  2. Click on Create/Manage a Sub-User
  3. Select a username, password and choose what areas that this sub-user will be allowed to edit

  Sub-users are never allowed access to the “Manage Profile” section.

  There can only be a single sub-user per domain and a sub-user can only manage the domain it was created for, not the profile it is in (if it is part of a larger group profile of your domains).

   

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• Advanced Topic: How do I break one domain out of a Grouped Domain Profile?

  Related Topics: Domain Profiles

  Detailed answer
   

  If you’d like to break a domain out of a profile, follow these steps:

  1. Log into a Domain Management Interface
  2. Click on the Manage Profile link
  3. Click on the Change Ownership of Domain (don’t worry, you won’t be changing actual ownership)
  4. Enter in a new username & password that will be used to access the domain
  5. Click on Change Owner

  The domain will now be separated out of the profile, and you can use the new login & password you entered to access the domain.

   

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