An “orphaned” .UK domain is when your CO.UK/.ORG.UK domain name is under the TUCOWS-CA IPS tag but it is not associated with a Domain Provider.
Tucows is a wholesale domain name Registrar, we do not provide support or service to individual domain owners. All support and service for your domain name registration must be done through a Domain Provider.
Domain Providers are responsible for supporting their own customers. Please contact them directly and they will add your .UK domain to their account. If the Provider has any questions, they can contact Tucows directly.