How can I reach your Compliance Department?

Please use the form below to submit an email to the Tucows/OpenSRS Compliance Department.

The Tucows Compliance department’s mandate is to ensure that Tucows and its Provider network, remain compliant with the ICANN accreditation agreement.  Compliance will assist Registrants with non-technical matters.

Related Questions

• What do I do if my domain name is in REDEMPTION/PENDING DELETE and my Domain Provider is not contactable?

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  Please use the form below to submit an email to the Tucows/OpenSRS Compliance Department if you have already attempted to obtain your domain in REDEMPTION or “PENDING DELETE” through your Domain Provider and they have not been able to assist.

  The Tucows Compliance department’s mandate is to ensure that Tucows and its Provider network, remain compliant with the ICANN accreditation agreement.  Compliance will assist Registrants with non-technical matters.

  Please contact your Domain Provider before contacting us regarding your domain name.

  All fields are required to be filled in or the email will not be sent.

  Your Name (required)
  

  Your Working Email Address (required)
  

  Your domain name in REDEMPTION or PENDING DELETE (required)
  

  A brief summary of how your Domain Provider was unable to help you (required)
  

  Brief subject line of email (required)
  

  Your Message to the Compliance Department (required)
  

  

   

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• What if I’m not listed as the Owner of my domain?

  Detailed answer
   

  If you dispute that the current listed owner (as verified by a WHOIS lookup is not the appropriate owner of the domain name, please review the ICANN UDRP process to dispute this.  We will honour decisions made in a competent jurisdiction.

   

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• What can I do about a stolen/transferred domain?

  Detailed answer
   

  All domain transfers must be approved by the Administrative Contact email address of the domain and many domains also require the Authorization Code to be entered at approval.  Please contact the Administrative Contact of the domain to verify the transfer.

  Please see the question: What if I’m not listed as the Owner of my domain?

   

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• What can I do about Invalid WHOIS information?

  Related Topics: Invalid WHOIS Information

  Detailed answer
   

  If the WHOIS contact information of a domain to be invalid, please contact InterNIC.  InterNIC is part of  ICANN, who develops the regulations that govern the domain name system on the Internet.

   

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• Where do I send correspondence for a formal dispute? (UDRP or court papers)

  Detailed answer
   

  Please send any UDRP documents or court papers about disputes to disputes@opensrs.net.

   

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